EcoStruxure IT Outage History

EcoStruxure IT is up right now

EcoStruxure IT had 5 outages in the last 2 years totaling 7h 57m of downtime — averaging 0.2 incidents per month.

There were 5 EcoStruxure IT outages since October 20, 2025 totaling 7h 57m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.ecostruxureit.com

Minor June 29, 2026

SMS 2FA codes are not sent when signing in on ITE

Detected by Pingoru
Jun 29, 2026, 06:14 PM UTC
Resolved
Jun 29, 2026, 07:09 PM UTC
Duration
54m
Affected: EcoStruxure IT ExpertEcoStruxure IT AdvisorEcoStruxure IT Mobile
Timeline · 4 updates
  1. investigating Jun 29, 2026, 06:14 PM UTC

    We are currently investigating the issue.

  2. monitoring Jun 29, 2026, 06:58 PM UTC

    A fix has been been implemented and we are monitoring the behavior.

  3. monitoring Jun 29, 2026, 07:05 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Jun 29, 2026, 07:09 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 17, 2026

Unable to receive data

Detected by Pingoru
Jun 17, 2026, 10:12 AM UTC
Resolved
Jun 17, 2026, 12:54 PM UTC
Duration
2h 42m
Affected: EcoStruxure IT ExpertEcoStruxure Asset AdvisorEcoStruxure IT Mobile
Timeline · 3 updates
  1. identified Jun 17, 2026, 10:12 AM UTC

    We are experiencing an issue with our data processing which prevents us from receiving alarms, measurements and other data from EcoStruxure IT Gateways and Data Center Expert and are working on a fix.

  2. monitoring Jun 17, 2026, 11:15 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 17, 2026, 12:54 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 18, 2026

SMS 2FA Login Issue – EcoStruxure IT Expert

Detected by Pingoru
May 18, 2026, 01:36 PM UTC
Resolved
May 18, 2026, 04:34 PM UTC
Duration
2h 57m
Affected: EcoStruxure IT ExpertEcoStruxure IT AdvisorEcoStruxure Asset AdvisorEcoStruxure IT MobileEcoStruxure IT Community
Timeline · 3 updates
  1. identified May 18, 2026, 01:36 PM UTC

    We are currently experiencing an issue with an external service provider that is preventing users from logging into EcoStruxure IT Expert when using SMS as their two-factor authentication (2FA) method. Impact This issue affects only users who have selected SMS text messages as their 2FA method. Workarounds While we work to resolve the issue, affected users can: - Use their recovery code to log in and reset their MFA settings - Reset their MFA directly via: https://app.ecostruxureit.com/mfa-reset - Contact their administrator to reset MFA and switch to an alternative method Our Platform Engineering team is actively engaged and working with the provider to remediate the issue. We will provide further updates as more information becomes available.

  2. identified May 18, 2026, 02:15 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved May 18, 2026, 04:34 PM UTC

    The issue affecting SMS-based two-factor authentication (2FA) has now been resolved. Users who were previously unable to log in using SMS as their 2FA method should now be able to access EcoStruxure IT Expert normally. Thank you for your patience.

Read the full incident report →

Minor November 18, 2025

EcoStruxure IT service disruption

Detected by Pingoru
Nov 18, 2025, 02:24 PM UTC
Resolved
Nov 18, 2025, 03:47 PM UTC
Duration
1h 23m
Affected: EcoStruxure IT ExpertEcoStruxure IT AdvisorEcoStruxure Asset AdvisorEcoStruxure IT MobileEcoStruxure IT Community
Timeline · 3 updates
  1. identified Nov 18, 2025, 02:24 PM UTC

    We have identified an issue with an external service provider, that prevent you from logging into EcoStruxure IT Expert, IT Advisor (hosted), and Asset Advisor. Our platform engineering team is fully engaged and working on remediations. Backend processing of alarms etc. is unaffected.

  2. monitoring Nov 18, 2025, 02:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 18, 2025, 03:47 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 20, 2025

EcoStruxure IT mobile app push notifications unavailable

Detected by Pingoru
Oct 20, 2025, 08:00 AM UTC
Resolved
Oct 20, 2025, 08:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Oct 20, 2025, 11:01 AM UTC

    We have identified an issue with our mobile app push notifications. The issue caused push notifications on mobile devices to be unavailable. That includes 2FA & alarm push notification

Read the full incident report →