ecobee experienced a critical incident on April 11, 2024 affecting Thermostat Online Services, lasting 4h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 11, 2024, 03:42 PM UTC
Some people may be having trouble registering their thermostat. We’re happy to share that registered ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.
- monitoring Apr 11, 2024, 04:43 PM UTC
The problem’s been addressed and we’re standing by to make sure everything is running smoothly again.
- resolved Apr 11, 2024, 08:07 PM UTC
Everything is back up and running. If you’re still having some trouble, try the registration process again.