ecobee incident
Interruption to ecobee Smart Security Online Services
ecobee experienced a critical incident on October 8, 2024 affecting Smart Security Online Services, lasting 2h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 08, 2024, 02:44 PM UTC
We’ve received reports of ecobee Smart Security Online Services not working as expected. Our team is on it and looking for a solution. Some people might be noticing they are unable to view their Activity Feed and are experiencing issues with Autopilot and Alerts. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.
- investigating Oct 08, 2024, 02:45 PM UTC
We’ve received reports that SmartCamera Online Services are not working as expected. Our team is on it and looking for a solution. Some people might be noticing they are unable to access their SmartCamera live feed and video cannot be recorded with the ecobee app. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.
- identified Oct 08, 2024, 03:02 PM UTC
We’ve successfully pinned down the issue and are acting quickly with a fix. Stay tuned!
- monitoring Oct 08, 2024, 03:34 PM UTC
We’ve implemented a solution and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.
- monitoring Oct 08, 2024, 03:34 PM UTC
Hi, friends! A solution’s been implemented and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.
- resolved Oct 08, 2024, 04:57 PM UTC
Case closed! The incident we were experiencing with SmartCamera has been resolved. You will notice that no new Activities were saved while we were fixing this issue. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app.