ecobee experienced a major incident on July 31, 2024 affecting Switch+ Online Services, lasting 2h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Switch+ Online Services
Update timeline
- investigating Jul 31, 2024, 12:13 AM UTC
Heads up - there seems to be an issue with Switch+ Online Services. The good news is your ecobee Switch+ will keep operating when you manually adjust it. The not-so-good-news? The app, web portal and third-party apps are temporarily impacted. Thanks for hanging in there. We’re working hard to find the cause of this issue as soon as possible.
- monitoring Jul 31, 2024, 02:35 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 31, 2024, 03:12 AM UTC
This incident has been resolved.