ecobee experienced a minor incident on July 11, 2024 affecting SmartCamera Online Services, lasting 26d 7h. The incident has been resolved; the full update timeline is below.
Affected components
SmartCamera Online Services
Update timeline
- identified Jul 11, 2024, 11:48 AM UTC
We are aware of an issue where some Android customers are experiencing difficulty registering new ecobee 'SmartCamera with Voice Control' devices within the ecobee app. We are currently investigating this issue, and a fix is in the works. Stay tuned!
- resolved Aug 06, 2024, 07:22 PM UTC
Good news! The issue we were experiencing has been resolved. If you’re still having some trouble, we suggest closing and restarting the ecobee app.