ecobee incident

Grid Resiliency event dispatches may not be successfully created.

Minor Resolved View vendor source →

ecobee experienced a minor incident on August 14, 2024, lasting 1h 27m. The incident has been resolved; the full update timeline is below.

Started
Aug 14, 2024, 07:48 PM UTC
Resolved
Aug 14, 2024, 09:15 PM UTC
Duration
1h 27m
Detected by Pingoru
Aug 14, 2024, 07:48 PM UTC

Update timeline

  1. identified Aug 14, 2024, 07:48 PM UTC

    We are currently experiencing an interruption to ECP services related to Grid Resiliency Events. Customers may face an error when attempting to create Grid Resiliency events. The root cause has been identified and is being fixed. Note however Demand Response issuing and cancellation is operating as expected and it is only Grid Resiliency Events which are impacted. ecobee smart thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events during this time. We appreciate your patience as we’re working hard to fix this issue as quickly as possible. Sorry for any inconvenience. We’ll update you soon.

  2. identified Aug 14, 2024, 08:31 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Aug 14, 2024, 08:52 PM UTC

    The fix has been tested and deployed to production. We are now monitoring the fix to ensure everything has been resolved.

  4. monitoring Aug 14, 2024, 08:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Aug 14, 2024, 09:15 PM UTC

    This incident has been resolved.