ecobee experienced a critical incident on October 21, 2024 affecting SmartBuildings, lasting 37m. The incident has been resolved; the full update timeline is below.
Affected components
SmartBuildings
Update timeline
- investigating Oct 21, 2024, 09:06 PM UTC
It looks like we are experiencing an outage of our SmartBuildings API. We appreciate your patience as we’re actively working to fix this issue as quickly as possible. Sorry for any inconvenience. We’ll provide additional updates soon.
- monitoring Oct 21, 2024, 09:37 PM UTC
A fix has been implemented and the service is recovering. We will continue to monitor to make sure everything is coming back online correctly. Thank you for your patience.
- resolved Oct 21, 2024, 09:44 PM UTC
Everything is looking operational now. Thank you again for your patience!