ecobee incident

Interruption to ecobee Smart Security Online Services

ecobee experienced a critical incident on January 8, 2025 affecting Smart Security Online Services, lasting 40m. The incident has been resolved; the full update timeline is below.

Started: Jan 08, 2025, 03:35 PM UTC
Resolved: Jan 08, 2025, 04:16 PM UTC
Duration: 40m
Detected by Pingoru: Jan 08, 2025, 03:35 PM UTC

Affected components

Smart Security Online Services

Update timeline

investigating Jan 08, 2025, 03:35 PM UTC

We’ve received reports of ecobee Smart Security Online Services not working as expected. Our team is on it and looking for a solution. Some people might be noticing they are unable to view their Live Feed and are experiencing issues with push notifications and Alerts. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.
resolved Jan 08, 2025, 04:16 PM UTC

Case closed! The incident we were experiencing with Smart Security has been resolved. You will notice that no new Activities were saved while we were fixing this issue. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app.