ecobee experienced a major incident on January 16, 2025 affecting Mobile Services, lasting 1h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 16, 2025, 02:37 PM UTC
We’ve received reports that some Android users are unable to log into the ecobee app. Our team is on it and looking for a solution. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.
- identified Jan 16, 2025, 03:27 PM UTC
We’ve successfully pinned down the issue and are acting quickly with a fix. Stay tuned!
- monitoring Jan 16, 2025, 04:12 PM UTC
Hello, again! A solution's been implemented and we’re keeping a close eye on the results to ensure things are back up and running smoothly.
- resolved Jan 16, 2025, 04:24 PM UTC
And that’s all, folks! The incident we were experiencing has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app.