ecobee experienced a minor incident on February 4, 2025 affecting SmartCamera Online Services, lasting 1h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 04, 2025, 10:57 AM UTC
We’ve received reports that SmartCamera Online Services are not working as expected. Our team is on it and looking for a solution. Some people might be noticing they are unable to access their SmartCamera live feed and video cannot be recorded with the ecobee app. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.
- monitoring Feb 04, 2025, 11:37 AM UTC
We’ve implemented a solution and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.
- resolved Feb 04, 2025, 12:01 PM UTC
Good news! The issue we were experiencing has been resolved. If you’re still having some trouble, we suggest closing and restarting the ecobee app.