ecobee experienced a minor incident on March 25, 2025 affecting SmartCamera Online Services, lasting 1h 10m. The incident has been resolved; the full update timeline is below.
Affected components
SmartCamera Online Services
Update timeline
- investigating Mar 25, 2025, 10:17 PM UTC
We’ve received reports that SmartCamera Online Services are not working as expected. Our team is on it and looking for a solution. Some people might be noticing they are unable to access their SmartCamera live feed and video cannot be recorded with the ecobee app. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.
- resolved Mar 25, 2025, 11:28 PM UTC
Good news! The issue we were experiencing has been resolved. If you’re still having some trouble, we suggest closing and restarting the ecobee app.