ecobee experienced a major incident on April 24, 2025 affecting SmartCamera Online Services, lasting 2h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 24, 2025, 02:11 PM UTC
We’ve successfully pinned down the issue and are acting quickly with a fix. Stay tuned!
- identified Apr 24, 2025, 02:50 PM UTC
We've received reports that SmartCamera Online Services are not working as expected. We have identified the issue and are currently working on resolving it. In the meantime, some people might be noticing that they are unable to view up to date camera status information or stop manual recordings. We appreciate your patience while we work to fix this problem as quickly as possible, stay tuned for updates!
- monitoring Apr 24, 2025, 04:19 PM UTC
We’ve implemented a solution and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.
- resolved Apr 24, 2025, 04:33 PM UTC
Good news! The issue we were experiencing has been resolved. If you’re still having some trouble, we suggest closing and restarting the ecobee app.