ecobee experienced a major incident on April 25, 2025 affecting SmartCamera Online Services, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
SmartCamera Online Services
Update timeline
- resolved Apr 25, 2025, 09:43 AM UTC
Good news! The issue we were experiencing has been resolved. If you’re still having some trouble, we suggest closing and restarting the ecobee app.