ecobee experienced a minor incident on April 24, 2025 affecting SmartCamera Online Services, lasting 15h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 24, 2025, 09:14 PM UTC
We’ve received reports of SmartCamera Online Services not working as expected. Our team is on it and looking for a solution. Some people might be noticing they are unable to register their SmartCamera device. If you’ve already registered your SmartCamera, live feed is still available with the ecobee app. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.
- resolved Apr 25, 2025, 01:02 PM UTC
Case closed! The incident we were experiencing with SmartCamera has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app.