ecobee incident
Interruption to ecobee Smart Security Online Services
ecobee experienced a critical incident on May 14, 2025 affecting Smart Security Online Services, lasting 51m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 14, 2025, 03:17 PM UTC
We’ve received reports of ecobee Smart Security Online Services not working as expected. Our team is on it and looking for a solution. Some people might be noticing they are unable to view their Activity Feed and are experiencing issues with Autopilot and Alerts. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.
- identified May 14, 2025, 03:18 PM UTC
We’re happy to let you know we’ve identified the issue and are acting quickly with a fix.
- monitoring May 14, 2025, 03:57 PM UTC
Hi, friends! A solution’s been implemented and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.
- resolved May 14, 2025, 04:09 PM UTC
Case closed! The incident we were experiencing with SmartCamera has been resolved. You will notice that no new Activities were saved while we were fixing this issue. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app.