Interruption to ecobee services

Update timeline

1. investigating Jun 17, 2025, 07:13 PM UTC

   It looks like some people are experiencing an interruption to ecobee Mobile Services. This means the ecobee app and web portal may be temporarily unavailable. The good news is that ecobee smart thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. We appreciate your patience as we’re working hard to fix this issue as quickly as possible. Sorry for any inconvenience. We’ll update you soon.

2. identified Jun 17, 2025, 07:59 PM UTC

   Eureka! We’re happy to let you know we’ve identified the main issue causing a disruption to ecobee Mobile Services and a fix is in the works.

3. identified Jun 17, 2025, 08:18 PM UTC

   We are continuing to work on a fix for this issue.

4. identified Jun 17, 2025, 08:42 PM UTC

   We are continuing to work on a fix for this issue.

5. identified Jun 17, 2025, 09:52 PM UTC

   We are continuing to work on a fix for this issue.

6. identified Jun 17, 2025, 10:09 PM UTC

   Eureka! We’re happy to let you know we’ve identified the main issue causing a disruption to ecobee Mobile Services and a fix is in the works.

7. identified Jun 17, 2025, 10:15 PM UTC

   We are continuing to work on a fix for this issue.

8. identified Jun 17, 2025, 10:30 PM UTC

   We are continuing to work on a fix for this issue.

9. identified Jun 17, 2025, 11:00 PM UTC

   We are continuing to work on a fix for this issue.

10. identified Jun 17, 2025, 11:17 PM UTC

    We are continuing to work on a fix for this issue.

11. monitoring Jun 17, 2025, 11:36 PM UTC

    A fix has been implemented and we are monitoring the results.

12. resolved Jun 18, 2025, 12:32 AM UTC

    And that’s all, folks! The incident we were experiencing with ecobee services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app or your web browser.