ecobee experienced a minor incident on June 23, 2025 affecting Thermostat Online Services, lasting 49m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 23, 2025, 06:19 PM UTC
Some people may be having trouble using our Thermostat Online Applications. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. We’re working hard to figure out why the app, web portal and third-party apps are temporarily disconnected. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.
- monitoring Jun 23, 2025, 06:49 PM UTC
The problem’s been addressed and we’re standing by to make sure everything is running smoothly again.
- resolved Jun 23, 2025, 07:08 PM UTC
Everything is back up and running. If you’re still having some trouble, try closing and reopening your web browser or the ecobee app.