ecobee experienced a minor incident on July 10, 2025 affecting Alexa Voice Services, lasting 2h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Alexa Voice Services
Update timeline
- identified Jul 10, 2025, 10:21 PM UTC
We’re happy to report we’ve discovered the root cause of disruption to Alexa Voice Service and are fixing the problem right now.
- resolved Jul 11, 2025, 01:07 AM UTC
Case closed, folks. We’re pleased to let you know the problem we were experiencing with Alexa Voice Service has been resolved.