ecobee experienced a major incident on August 1, 2025 affecting Mobile Services, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 01, 2025, 06:34 PM UTC
It looks like some people are experiencing an interruption to ecobee Mobile Services. This means the ecobee app and web portal may be temporarily unavailable. The good news is that ecobee smart thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. We appreciate your patience as we’re working hard to fix this issue as quickly as possible. Sorry for any inconvenience. We’ll update you soon.
- identified Aug 01, 2025, 07:26 PM UTC
Eureka! We’re happy to let you know we’ve identified the main issue causing a disruption to ecobee Mobile Services and a fix is in the works.
- monitoring Aug 01, 2025, 07:53 PM UTC
Hello, again! A solution’s been implemented and we’re keeping a close eye on the results to ensure things are back up and running smoothly.
- resolved Aug 02, 2025, 07:30 PM UTC
And that’s all, folks! The incident we were experiencing with ecobee Mobile Services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app or your web browser.