EBSCO incident
Service Issue Reported – EBSCO Discovery Service (Classic Interface)
EBSCO experienced a critical incident on July 9, 2024 affecting EBSCO Discovery Service, lasting 1d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 09, 2024, 12:14 PM UTC
We have received reports of an issue with EBSCO Discovery Service (Classic Interface). Our engineering teams are currently investigating the issue and we will update this page when more information is available.
- investigating Jul 09, 2024, 04:24 PM UTC
Engineers have successfully recreated the issue and are actively researching to find root cause
- monitoring Jul 09, 2024, 07:56 PM UTC
Our development team continues to investigate the issue impacting ***EDS (Classic Interface)*** and are currently working to resolve this issue. In the meantime, we would like to provide a temporary workaround. To implement the work around, please follow the below instructions or submit a ticket through EBSCO Connect to open a ticket for support. -Please go into the affected profile -Select the “Viewing Results Tab” -Scroll down to “Show Clustered Results” -Switch to No
- monitoring Jul 10, 2024, 12:07 PM UTC
Our development team continues to investigate the issue impacting ***EDS (Classic Interface)*** and are currently working to resolve this issue. In the meantime, we would like to provide a temporary workaround. To implement the work around, please follow the below instructions or submit a ticket through EBSCO Connect to open a ticket for support. -Please go into the affected profile -Select the “Viewing Results Tab” -Scroll down to “Show Clustered Results” -Switch to No
- resolved Jul 10, 2024, 01:49 PM UTC
This incident has been resolved.