EBSCO incident

Service Issue Reported – EDS Search Box and Permalinks returning "No Results"

Minor Resolved View vendor source →

EBSCO experienced a minor incident on August 23, 2024 affecting EBSCO Discovery Service, lasting 23h 1m. The incident has been resolved; the full update timeline is below.

Started
Aug 23, 2024, 08:20 PM UTC
Resolved
Aug 24, 2024, 07:21 PM UTC
Duration
23h 1m
Detected by Pingoru
Aug 23, 2024, 08:20 PM UTC

Affected components

EBSCO Discovery Service

Update timeline

  1. investigating Aug 23, 2024, 08:20 PM UTC

    We have received reports of an issue where searches using an EBSCO permalink or search box/widget are adding the "+" sign to the search query and returning no results in EDS. Our engineering teams are currently investigating the issue and we will update this page when more information is available. EBSCO Discovery Service remains accessible and search functionality within EDS is working correctly.

  2. resolved Aug 24, 2024, 07:21 PM UTC

    This incident has been resolved.