Ebanx incident

[Colombia][E-Wallet] Payment processing degradation

Ebanx experienced a major incident on July 6, 2026 affecting E-Wallet, lasting 1m. The incident has been resolved; the full update timeline is below.

Started: Jul 06, 2026, 03:58 AM UTC
Resolved: Jul 06, 2026, 04:00 AM UTC
Duration: 1m
Detected by Pingoru: Jul 06, 2026, 03:58 AM UTC

Affected components

E-Wallet

Update timeline

identified Jul 06, 2026, 03:58 AM UTC

Payment method(s): E-Wallet Country: Colombia Impact: Our partner payment provider for E-Wallet transactions in Colombia is currently experiencing service degradation, resulting in intermittent failures in the payment flow. Our team is actively monitoring the situation and working closely with the provider to restore normal operations as soon as possible.
resolved Jul 06, 2026, 04:00 AM UTC

Payment method(s): E-Wallet Country: Colombia Impact: The issue affecting E-Wallet transactions has been resolved, and services are now operating normally.