Ebanx incident

[Colombia][E-Wallet] Payment processing degradation

Major Resolved View vendor source →

Ebanx experienced a major incident on May 9, 2026 affecting E-Wallet, lasting 1h 7m. The incident has been resolved; the full update timeline is below.

Started
May 09, 2026, 03:56 AM UTC
Resolved
May 09, 2026, 05:04 AM UTC
Duration
1h 7m
Detected by Pingoru
May 09, 2026, 03:56 AM UTC

Affected components

E-Wallet

Update timeline

  1. monitoring May 09, 2026, 03:56 AM UTC

    Payment method(s): E-Wallet Country: Colombia Impact: The previously resolved service disruption has reoccurred and may affect E-Wallet transactions in Colombia. Our provider is actively working on stabilization. Further updates will follow.

  2. resolved May 09, 2026, 05:04 AM UTC

    Communication intermittencies have been resolved, and transaction conversion has returned to expected levels.