Ebanx incident
[Colombia][E-Wallet] Payment processing degradation
Ebanx experienced a major incident on May 9, 2026 affecting E-Wallet, lasting 2h 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 09, 2026, 12:24 AM UTC
Payment method(s): E-Wallet Country: Colombia Impact: Our partner payment provider for E-Wallet transactions in Colombia is currently experiencing service degradation, resulting in intermittent failures in the payment flow. Our team is actively monitoring the situation and working closely with the provider to restore normal operations as soon as possible.
- monitoring May 09, 2026, 02:45 AM UTC
E-Wallet transactions are gradually returning to normal levels. We are actively monitoring the service for full stability.
- resolved May 09, 2026, 03:06 AM UTC
Communication intermittencies have been resolved, and transaction conversion has returned to expected levels.