Ebanx incident

[Chile] High error rate affecting ewallet payment processing in Chile

Major Resolved View vendor source →

Ebanx experienced a major incident on September 19, 2025 affecting E-Wallet, lasting 4h 20m. The incident has been resolved; the full update timeline is below.

Started
Sep 19, 2025, 10:26 AM UTC
Resolved
Sep 19, 2025, 02:47 PM UTC
Duration
4h 20m
Detected by Pingoru
Sep 19, 2025, 10:26 AM UTC

Affected components

E-Wallet

Update timeline

  1. investigating Sep 19, 2025, 10:26 AM UTC

    We have detected failures in ewallet processing in Chile with one of our providers. Our team is actively working with our partners to restore the service as quickly as possible and we'll keep it updated.

  2. identified Sep 19, 2025, 11:45 AM UTC

    We are in touch with the partner ewallet provider to help resolving the issue.

  3. monitoring Sep 19, 2025, 02:31 PM UTC

    A fix was applied and we're starting to see successful transactions. We're monitoring the results.

  4. resolved Sep 19, 2025, 02:47 PM UTC

    The incident is now resolved.