Ebanx experienced a minor incident on July 7, 2026 affecting PIX, lasting 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 07, 2026, 08:41 PM UTC
Payment method(s): PIX Country: Brazil Impact: PIX transactions are currently experiencing degradation, which may result in delays or failures. The cause has been identified, and our teams are actively working with our partners to restore full service.
- monitoring Jul 07, 2026, 08:52 PM UTC
Minimum impact observed in Cash-in operations, and Pix Automatico.
- monitoring Jul 07, 2026, 09:04 PM UTC
Following the fix applied together with our partners, we are observing recovery in PIX transactions, with the greatest impact seen on PIX cash-out. Based on current PIX cash-in transaction success rates, we have reduced the incident severity from critical to minor and continue monitoring until full stabilization.
- resolved Jul 07, 2026, 09:10 PM UTC
This incident has been resolved.