Ebanx experienced a critical incident on September 29, 2025, lasting 31m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Sep 29, 2025, 02:17 PM UTC
We are experiencing a delay in the payment confirmation for the Brazilian PIX payment method.
- investigating Sep 29, 2025, 02:32 PM UTC
A general PIX issue has been identified, with the failure to process PIX QR codes being one of the confirmed symptoms. We are monitoring the situation closely.
- monitoring Sep 29, 2025, 02:40 PM UTC
PIX conversion rates are gradually returning to normal. We are monitoring the situation closely.
- resolved Sep 29, 2025, 02:48 PM UTC
Pix processing is back to normal. The incident is now resolved.