Ebanx incident

[Colombia] Partial outage in payment processing with Daviplata

Minor Resolved View vendor source →

Ebanx experienced a minor incident on October 1, 2025, lasting 1h 11m. The incident has been resolved; the full update timeline is below.

Started
Oct 01, 2025, 01:22 AM UTC
Resolved
Oct 01, 2025, 02:34 AM UTC
Duration
1h 11m
Detected by Pingoru
Oct 01, 2025, 01:22 AM UTC

Update timeline

  1. investigating Oct 01, 2025, 01:22 AM UTC

    An incident has been identified affecting Daviplata payment processing through PSE in Colombia. It has been unavailable for payment processing via PSE since the reported time. 2025-09-29 22:15 UTC → Daviplata started experiencing issues in PSE (reported by ACH Colombia S.A.). 2025-09-29 23:42 UTC → Daviplata was disabled from the list of available banks in PSE. Current status: The partner’s technical team is actively working to resolve the issue and restore normal service.

  2. resolved Oct 01, 2025, 02:34 AM UTC

    The last error was seen at 01:38 UTC and the service is now stable.