Ebanx experienced a major incident on October 1, 2025, lasting 22m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Oct 01, 2025, 07:16 AM UTC
Our team has identified an instability affecting eWallet payments in Colombia through one of our partners. The first occurrence was detected at 07:02 UTC. We are actively engaging with their team to investigate the root cause and are closely monitoring the situation.
- resolved Oct 01, 2025, 07:39 AM UTC
The service is back to normal and last error was seen at 07:29 UTC.