Dyopath experienced a major incident on October 28, 2025 affecting SmartIT and Digital Workplace (DWP) and 1 more component, lasting 1h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 28, 2025, 09:23 PM UTC
We are currently investigating an issue causing Helix to be unavailable. We will provide an update in the next 30 minutes or as soon as new information is available.
- monitoring Oct 28, 2025, 09:30 PM UTC
We are receiving reports that the system is becoming available for at least a portion of users. We are engaged with support teams and continue to monitor the issue. We will provide an update in the next 30 minutes or as soon as available.
- monitoring Oct 28, 2025, 10:20 PM UTC
We are continuing to monitor the system as we wait for confirmation from BMC support that the issue is fully resolved. An update will be posted once we have confirmation or if the status changes.
- resolved Oct 28, 2025, 10:26 PM UTC
We have received confirmation from BMC support that the issue has been fully resolved. An RCA will be made available within a week for those who need it. To request the RCA, please submit a ticket for the CosmOS team.