Dynatrace incident

Support Portal Experience Impacted by a Communication Issue

Minor Resolved View vendor source →

Dynatrace experienced a minor incident on August 28, 2026 affecting Dynatrace ecosystem services and Dynatrace ecosystem services (Dynatrace Support Portal), lasting 3h 45m. The incident has been resolved; the full update timeline is below.

Started
Aug 28, 2026, 12:53 PM UTC
Resolved
Aug 28, 2026, 04:38 PM UTC
Duration
3h 45m
Detected by Pingoru
Aug 28, 2026, 12:53 PM UTC

Affected components

Dynatrace ecosystem servicesDynatrace ecosystem services (Dynatrace Support Portal)

Update timeline

  1. investigating Aug 28, 2026, 12:53 PM UTC

    We are investigating issues with communicating via a Support case within the Support portal. Customers will experience errors communicating into cases on the Support portal. We will have an update within the next one hour unless new information is available. We apologize for the inconvenience this has caused.

  2. monitoring Aug 28, 2026, 01:32 PM UTC

    We have identified and mitigated the issue affecting communication through the Support Portal. Customers should now be able to add comments to their support cases as expected. We will continue to monitor this situation to ensure stability and provide an update within the next 4 hours. We apologize for the disruption and appreciate your patience while we worked to resolve this.