Dynatrace incident
Performance Degradation impacting environments within US East Region
Dynatrace experienced a minor incident on August 27, 2026 affecting Dynatrace Product and Dynatrace Product (Analyze-AWS-americas), lasting 3d 14h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 27, 2026, 06:18 PM UTC
We are investigating reports of performance degradation affecting some customer environments in the US East region. We are actively working to determine the cause and will provide an update within one hour, or sooner as new information becomes available.
- monitoring Aug 27, 2026, 06:49 PM UTC
We have identified and mitigated the issue causing performance degradation for customer environments in the US East region. Performance has improved significantly, and we are receiving positive confirmation from affected customers. Our teams will continue to closely monitor the environments over the coming hours. We will provide our final update within the next hour, or sooner if additional information becomes available. We apologize for the impact this issue may have caused and appreciate your patience as we worked to resolve it.
- resolved Aug 27, 2026, 07:59 PM UTC
We have resolved the issue that caused performance degradation for customer environments in the US East region. Affected environments have returned to expected performance levels, and our teams will continue to monitor closely to ensure ongoing stability. If you continue to experience any issues, please open a support case so our team can investigate and assist you directly. We sincerely apologize for the disruption this issue caused and appreciate your patience while we worked to restore normal services.
- investigating Aug 27, 2026, 10:09 PM UTC
We are aware of a recurrence of the issue causing performance degradation for some customer environments in the US East region. Our teams are actively investigating and working toward mitigation to restore expected performance levels as quickly as possible. We will continue to monitor closely and provide updates as more information becomes available. We sincerely apologize for the continued impact and appreciate your patience while we work to resolve this issue.
- investigating Aug 27, 2026, 11:18 PM UTC
We are aware of a recurrence of the issue causing performance degradation for some customer environments in the US East region. Interventions have been implemented and we are currently observing that normal performance has resumed. We are still investigating the cause of this incident and are actively monitoring performance. The next update will be provided at 12:00 PM UTC. We sincerely apologize for the continued impact and appreciate your patience while we work to resolve this issue.
- monitoring Aug 28, 2026, 12:01 AM UTC
We experienced a recurrence of the issue causing performance degradation for some customer environments in the US East region. Interventions have been implemented and we are continuing to observe normal performance. We are also actively monitoring performance and will provide the next status update at 02:00AM UTC. We sincerely apologize for the continued impact and appreciate your patience while we work to resolve this issue.
- monitoring Aug 28, 2026, 02:00 AM UTC
Interventions have been successfully implemented, and we are continuing to observe normal performance in this region. We are maintaining active monitoring and will provide the next status update at 04:00AM UTC.
- monitoring Aug 28, 2026, 03:58 AM UTC
No further issues have been reported, and we are continuing to observe normal performance in this region. We are maintaining active monitoring and will provide the next status update at 06:00AM UTC.
- monitoring Aug 28, 2026, 06:07 AM UTC
No further issues have been reported, and we are continuing to observe normal performance in this region. We are maintaining active monitoring and will provide the next status update at 08:00AM UTC.
- monitoring Aug 28, 2026, 07:59 AM UTC
No further issues have been reported, and we are continuing to observe normal performance in this region. We are maintaining active monitoring and will provide the next status update at 10:00AM UTC.
- monitoring Aug 28, 2026, 10:38 AM UTC
No further issues have been reported, and we are continuing to observe normal performance in this region. We are maintaining active monitoring and will provide the next status update at 14:00AM UTC.
- monitoring Aug 28, 2026, 02:00 PM UTC
No further issues have been reported, and we continue to observe normal performance in this region. We are maintaining active monitoring over the weekend to ensure continued service stability. We will provide the next status update by Monday EOD UTC, or sooner if there is a significant change in status.