Dynatrace incident
Intermittent Errors Impacting Multiple Regions
Dynatrace experienced a minor incident on September 23, 2026 affecting Dynatrace Product and Dynatrace Product (Analyze-AWS-americas) and 1 more component, lasting 1h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 23, 2026, 02:16 PM UTC
We are aware of an issue impacting access in multiple regions within the last hour. Customers may experience intermittent errors impacting login and potential access to services in these regions, ingestion of data isn't affected. Our teams are actively working toward mitigation, and we will provide additional updates as more information becomes available. We will provide an update in the next 30 mins or sooner if available. We apologize for any disruption and appreciate your patience while we work to resolve this issue.
- identified Sep 23, 2026, 02:34 PM UTC
We are aware of an issue impacting service access across multiple regions within the last hour. Some customers may experience intermittent errors when logging in or accessing services in the affected regions. Based on current information, data ingestion is not impacted. Mitigation steps have been implemented, including rerouting traffic away from the infrastructure experiencing issues, and we are observing positive indicators of recovery. Our teams are continuing to monitor service health closely to validate sustained improvement and overall stability. We will provide another update within the next 30 minutes, or sooner if there is a material change. We apologize for the disruption and appreciate your patience as we continue working to confirm full recovery.
- monitoring Sep 23, 2026, 02:59 PM UTC
We are addressing an issue affecting service access across multiple regions. Some customers may have experienced intermittent errors when logging in or accessing services in the affected regions. Based on current information, data ingestion remains unaffected. Mitigation actions have been implemented, including rerouting traffic away from the affected infrastructure, and we continue to see positive improvements from these efforts. Our teams will continue to monitor the issue closely until full recovery has been confirmed. We will provide another update within the next hour, or sooner if there is a material change. We apologize for the disruption and appreciate your continued patience as we work to confirm sustained service stability.