Dynatrace experienced a minor incident on September 16, 2026 affecting Dynatrace Product and Dynatrace Product (Process-AWS-emea), lasting 6h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 16, 2026, 03:16 PM UTC
We are aware of an issue affecting DTP-Prod16 (IL - Central-1). Currently, alerting and querying are unavailable, and data ingestion is currently lagged. Our teams are actively investigating and working to remediate the issue as quickly as possible. We apologize for the disruption and will provide another update within the next hour, or sooner as more information becomes available.
- identified Sep 16, 2026, 03:56 PM UTC
We have identified the issue affecting IL - Central-1 as related to AWS service disruption in the IL - Central-1 region. Currently, alerting querying and data ingestion remain affected for impacted customers. Data ingest is currently lagging, with the full impact to be determined by support teams after restoration. Our teams are actively engaged with AWS and are prioritizing service restoration while continuing to assess customer impact. We apologize for the disruption and will provide another update within the next hour, or sooner as more information becomes available.
- identified Sep 16, 2026, 05:12 PM UTC
AWS has confirmed performance issues with the Amazon Aurora PostgreSQL Multi-AZ clusters in the IL-CENTRAL-1 Region. AWS is working to identify the underlying root cause and, in parallel, to mitigate the issue. This AWS service disruption continues to affect Dynatrace services in the IL-CENTRAL-1 region for impacted customers, including alerting query functionality and data ingestion. Data ingestion is currently delayed, and our support teams will continue assessing the full customer impact as restoration progresses. Our teams remain actively engaged with AWS and are focused on supporting service restoration, monitoring customer-facing services closely, and validating impact as AWS mitigation efforts continue. We apologize for the disruption and will provide another update within the next two hours, or sooner as more information becomes available.
- monitoring Sep 16, 2026, 07:40 PM UTC
AWS has administered a fix for the issue affecting services in the IL-CENTRAL-1 Region. We are seeing improvement across impacted services and will continue to validate recovery. This AWS-related disruption affected Dynatrace services in the IL-CENTRAL-1 region for impacted customers, including alerting, query functionality, and data ingestion. While conditions are improving, our teams are continuing to monitor customer-facing services closely for any remaining issues. Our teams remain actively engaged and are focused on confirming sustained service stability while monitoring for any continued impact to customers. We apologize for the disruption and appreciate your patience as we continue to monitor the environment. We will provide another update within the next two hours, or sooner if there are material changes.