Dynatrace incident
Alerting and Dashboard/App Loading Issues on AWS US East
Dynatrace experienced a minor incident on September 10, 2026 affecting Dynatrace Product and Dynatrace Product (Dynatrace Product — Analyze-AWS-americas), lasting 3h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 10, 2026, 10:56 AM UTC
We are investigating an issue affecting a subset of Dynatrace environments on AWS US East. Some customers may experience failures of DQL queries, when loading dashboards and applications, and delays or failures in alert processing, or missing alerts. We apologize for the inconvenience and will provide the next update within one hour or sooner if significant new information becomes available.
- monitoring Sep 10, 2026, 11:53 AM UTC
A mitigation has been implemented for the issue affecting a subset of Dynatrace environments on AWS US East. Service availability has improved, and we are actively monitoring the platform to ensure stability. We apologize for the inconvenience and will provide the next update within one hour or sooner if significant new information becomes available.
- monitoring Sep 10, 2026, 12:52 PM UTC
Service availability remains stable following the mitigation implemented for the issue affecting a subset of Dynatrace environments on AWS US East. We continue to actively monitor the platform to ensure stability. We apologize for the inconvenience and will provide the next update within one hour or sooner if significant new information becomes available.
- monitoring Sep 10, 2026, 01:51 PM UTC
Service availability remains stable in AWS US East. We continue to actively monitor the platform and have not observed a recurrence of the issue. We apologize for the inconvenience and will provide the next update within one hour or sooner if significant new information becomes available.