Dynamic Yield incident

Some product feeds might experience significant delays and not get updated on the EUC server

Major Resolved View vendor source →

Dynamic Yield experienced a major incident on October 14, 2022 affecting Data Feeds, lasting 2d 15h. The incident has been resolved; the full update timeline is below.

Started
Oct 14, 2022, 10:01 PM UTC
Resolved
Oct 17, 2022, 01:59 PM UTC
Duration
2d 15h
Detected by Pingoru
Oct 14, 2022, 10:01 PM UTC

Affected components

Data Feeds

Update timeline

  1. identified Oct 14, 2022, 10:01 PM UTC

    What is the issue? We have identified an issue where some product feeds might be experiencing significant delays and are not updating on our EUC server. What does this mean? This means that you may see your product feed not update and remain in a "processing" status in the DY admin. Who does this effect? Some EU sections. On affected sections, recommendations might show data to users from the last successful sync of the feed. We're working to get a fix deployed before the end of the weekend.

  2. monitoring Oct 15, 2022, 12:27 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 17, 2022, 01:59 PM UTC

    This incident has been resolved.