Dynamic Yield incident

For some sections, API Recommendation campaigns may return "internal server" errors on the USE server

Critical Resolved View vendor source →

Dynamic Yield experienced a critical incident on November 23, 2022 affecting Serving Layer - U.S. east, lasting 6h 20m. The incident has been resolved; the full update timeline is below.

Started
Nov 23, 2022, 05:49 PM UTC
Resolved
Nov 24, 2022, 12:10 AM UTC
Duration
6h 20m
Detected by Pingoru
Nov 23, 2022, 05:49 PM UTC

Affected components

Serving Layer - U.S. east

Update timeline

  1. monitoring Nov 23, 2022, 05:49 PM UTC

    Our product team has released a fix for the issue where API recommendation campaigns were sometimes returning internal server error responses for some US sections. They're continuing to monitor to ensure stability. The impact of this issue is that some site visitors may sometimes not have been served with API recommendation campaigns. This issue was observed from 17:00 to 18:30 IST.

  2. resolved Nov 24, 2022, 12:10 AM UTC

    This incident has been resolved.