Dynamic Yield incident

Some sections may be receiving errors from SSAPI and no product recommendations

Major Resolved View vendor source →

Dynamic Yield experienced a major incident on May 24, 2023 affecting Recommendation API and REST API, lasting 6h 56m. The incident has been resolved; the full update timeline is below.

Started
May 24, 2023, 03:29 PM UTC
Resolved
May 24, 2023, 10:26 PM UTC
Duration
6h 56m
Detected by Pingoru
May 24, 2023, 03:29 PM UTC

Affected components

Recommendation APIREST API

Update timeline

  1. monitoring May 24, 2023, 03:29 PM UTC

    Problems: - Customers may receive 499 error responses from the DY SSAPI. - Recommendations may not be returned for API and web personalization campaigns. Current Status: Our product team has identified spikes in our services and have implemented fixes. We're now seeing that response times are improving and error rates are subsiding. We're continuing to monitor and will provide additional updates.

  2. monitoring May 24, 2023, 03:29 PM UTC

    We are continuing to monitor for any further issues.

  3. resolved May 24, 2023, 10:26 PM UTC

    This incident should now be resolved. We're continuing to see our SSAPI and recommendation services remain stable. We will monitor over the next few days to confirm our services continue to perform as normal.