Dynamic Yield incident
DY Admin shows "No Results" on some pages for EU sections
Dynamic Yield experienced a major incident on June 12, 2023 affecting Administration Site, lasting 4h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 12, 2023, 03:05 PM UTC
We are experiencing an issue where the DY admin is showing a "No Results" message on some pages for EU sections. This means EU sections may see the "No Results" message in the DY admin when trying to view areas of the admin such as Web Personalization or Audience Hub. We've identified the cause of the issue and are working on implementing a fix in order to get these pages to display the correct details again. We apologize for the inconvenience this is causing.
- identified Jun 12, 2023, 03:05 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jun 12, 2023, 04:48 PM UTC
We've implemented a fix for this issue and are seeing the admin pages return expected results now. We're continuing to monitor to ensure everything remains stable.
- resolved Jun 12, 2023, 07:50 PM UTC
This problem with some DY admin pages should be resolved. We apologize for the inconvenience this may have caused.