Dynamic Yield experienced a minor incident on January 8, 2024 affecting Administration Site, lasting 1h 57m. The incident has been resolved; the full update timeline is below.
Affected components
Administration Site
Update timeline
- identified Jan 08, 2024, 03:49 PM UTC
We have identified an issue causing problems with the DY admin showing a 500 status error for EU customers. We're working on a fix currently that will be released asap. We apologize for the inconvenience this may cause.
- identified Jan 08, 2024, 03:50 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jan 08, 2024, 04:23 PM UTC
A fix has been released and access to the DY admin for EU customers should be available again. We're continuing to monitor to ensure the access remains stable.
- resolved Jan 08, 2024, 05:47 PM UTC
This incident has been resolved.