Dynamic Yield incident

Some Experience API Choose Requests Returning Null Response for EU and US Sections

Major Resolved View vendor source →

Dynamic Yield experienced a major incident on January 10, 2024 affecting Recommendation API and REST API, lasting 1h 5m. The incident has been resolved; the full update timeline is below.

Started
Jan 10, 2024, 02:24 PM UTC
Resolved
Jan 10, 2024, 03:29 PM UTC
Duration
1h 5m
Detected by Pingoru
Jan 10, 2024, 02:24 PM UTC

Affected components

Recommendation APIREST API

Update timeline

  1. monitoring Jan 10, 2024, 02:24 PM UTC

    We identified an issue where some experience API Choose requests are returning a NULL response. A fix has been implemented and we're starting to see responses returning back to normal. We're continuing to monitor the situation until fully resolved.

  2. resolved Jan 10, 2024, 03:29 PM UTC

    This incident with the experience API should now be resolved.