Dynamic Yield incident

DY Admin Loading Issues for Some EU customers

Major Resolved View vendor source →

Dynamic Yield experienced a major incident on January 11, 2024 affecting Administration Site, lasting 19h 59m. The incident has been resolved; the full update timeline is below.

Started
Jan 11, 2024, 04:59 PM UTC
Resolved
Jan 12, 2024, 12:59 PM UTC
Duration
19h 59m
Detected by Pingoru
Jan 11, 2024, 04:59 PM UTC

Affected components

Administration Site

Update timeline

  1. identified Jan 11, 2024, 04:59 PM UTC

    We have identified an issue causing problems with the DY admin showing a 500 status error for EU customers. We're working on a fix currently that will be released asap. We apologize for the inconvenience this may cause.

  2. monitoring Jan 11, 2024, 05:44 PM UTC

    A fix has been implemented for the DY admin access issues for EU customers. We're continuing to monitor and ensure access has been fully resolved.

  3. monitoring Jan 11, 2024, 08:10 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Jan 12, 2024, 12:59 PM UTC

    This incident has been resolved.