Dynamic Yield incident

The DY bubble is not loading consistently for some users on the EUC server.

Dynamic Yield experienced a minor incident on February 15, 2024 affecting Serving Layer - Europe, lasting 21h 46m. The incident has been resolved; the full update timeline is below.

Started: Feb 15, 2024, 03:06 PM UTC
Resolved: Feb 16, 2024, 12:52 PM UTC
Duration: 21h 46m
Detected by Pingoru: Feb 15, 2024, 03:06 PM UTC

Affected components

Serving Layer - Europe

Update timeline

investigating Feb 15, 2024, 03:06 PM UTC

Some customers are currently experiencing an issue with the internal DY Implementation Helper tool which might not load correctly. There is no impact on serving or the data of any DY campaigns. Additionally, this issue has no impact on any of your end users. Our dev team is working on a solution and will continue to monitor and provide updates accordingly. Our apologies for the inconvenience this may cause.
resolved Feb 16, 2024, 12:52 PM UTC

This incident has been resolved.