Dynamic Yield incident

Some Users May Experience Data Delays in Recommendation Reports in EU Server

Minor Resolved View vendor source →

Dynamic Yield experienced a minor incident on September 26, 2024 affecting Reporting, lasting 4d 5h. The incident has been resolved; the full update timeline is below.

Started
Sep 26, 2024, 06:08 AM UTC
Resolved
Sep 30, 2024, 11:53 AM UTC
Duration
4d 5h
Detected by Pingoru
Sep 26, 2024, 06:08 AM UTC

Affected components

Reporting

Update timeline

  1. investigating Sep 26, 2024, 06:08 AM UTC

    Sep. 30th | Update: The delayed data has been successfully recovered and is now being gradually displayed in the admin interface. This is limited to a few customers in the EU Server. We can assure you that this issue does not involve any data loss, only a delay in reporting. Our apologies for the inconvenience this may have caused.

  2. monitoring Sep 30, 2024, 11:25 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 30, 2024, 11:53 AM UTC

    This incident has been resolved.