Dynamic Yield incident

US & EU sections may experience issues with purchase event and purchase revenue attribution for Experience Email Campaigns

Minor Resolved View vendor source →

Dynamic Yield experienced a minor incident on October 21, 2024 affecting Reporting, lasting 7d 15h. The incident has been resolved; the full update timeline is below.

Started
Oct 21, 2024, 10:34 PM UTC
Resolved
Oct 29, 2024, 01:57 PM UTC
Duration
7d 15h
Detected by Pingoru
Oct 21, 2024, 10:34 PM UTC

Affected components

Reporting

Update timeline

  1. identified Oct 21, 2024, 10:34 PM UTC

    We have identified an issue that may cause some Experience Email Campaigns to have a decline in purchase event and purchase revenue attribution or they have no attribution at all for these metrics. Our teams are working on identifying a fix to resolve this issue.

  2. monitoring Oct 23, 2024, 04:52 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 29, 2024, 01:57 PM UTC

    This incident has been resolved.