Dynamic Yield incident

Some US sections receive an error when accessing templates pages

Major Resolved View vendor source →

Dynamic Yield experienced a major incident on April 28, 2025 affecting Administration Site, lasting 8h 52m. The incident has been resolved; the full update timeline is below.

Started
Apr 28, 2025, 09:44 PM UTC
Resolved
Apr 29, 2025, 06:36 AM UTC
Duration
8h 52m
Detected by Pingoru
Apr 28, 2025, 09:44 PM UTC

Affected components

Administration Site

Update timeline

  1. identified Apr 28, 2025, 09:44 PM UTC

    Some customer sections in the US may see an error when trying to access the "Templates" tab under Experience Web, Experience App, and Experience Email pages. We have identified the cause of the issue and are working on a fix. Templates can still be accessed when editing variations in campaigns.

  2. resolved Apr 29, 2025, 06:36 AM UTC

    The issue is now fully resolved. We apologize for any inconvenience this may have caused.