Dutchie experienced a minor incident on January 29, 2026 affecting Metrc and Backoffice, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 28, 2026, 03:28 PM UTC
Status: Investigating Dutchie is currently investigating issues in Metrc markets that effect product conversions. Once we have further information, we will update accordingly. Thank you. Affected components Metrc (Degraded performance) Backoffice (Degraded performance)
- identified Jan 28, 2026, 03:35 PM UTC
Status: Identified Our team has found that there was a change in Metrc API and we are working with the team to get this resolved. Thank you. Affected components Metrc (Degraded performance) Backoffice (Degraded performance)
- resolved Jan 29, 2026, 04:05 PM UTC
Status: Resolved An issue with METRC API integration that was causing incomplete inventory data retrieval has been resolved. METRC rolled back a recent change to their API, and normal operations have been restored. Affected components Metrc (Operational) Backoffice (Operational)