Dutchie experienced a minor incident on January 30, 2026 affecting BioTrack, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 30, 2026, 06:22 AM UTC
Status: Investigating We are aware that customers using BioTrack in New Mexico are currently experiencing issues when checking out carts. Dutchie Engineering is actively working with BioTrack API Engineering to investigate and resolve this issue. We will provide updates as more information becomes available. Affected components BioTrack (Partial outage)
- monitoring Jan 30, 2026, 07:44 AM UTC
Status: Monitoring The BioTrack API seems to be recovering but we are still seeing some intermittent errors. Affected components BioTrack (Partial outage)
- resolved Jan 30, 2026, 04:29 PM UTC
Status: Resolved BioTrack Engineering has resolved the issue that was preventing customers from completing cart checkouts. Cart checkouts are now operating normally. We appreciate your patience while our teams worked to restore full functionality. Affected components BioTrack (Operational)