Duo Security Outage History

We are currently investigating an issue affecting AI Assistant functionality in the US-W1 (US West-1) region. Users may experience errors or be unable to access AI Assistant features. Our engineering teams are actively investigating the issue and working to restore normal service as quickly as possible. Please check back here or subscribe to updates for the latest information.

We are currently investigating an issue with AI Assistant not functioning on all US deployments and are working to correct the issue as soon as possible. Please check back here or subscribe to updates for any changes.

We are currently investigating an issue causing limited authentication failures on DUO57 and are working to correct the issue as soon as possible.

We are investigating an issue causing failures when administrators located in the EU attempt to access the AI Assistant for the first time. Any administrators who have used the Assistant before should still be able to at this time

We are investigating elevated authentication latency affecting customers . Authentication requests are continuing to succeed at this time, but customers may experience slower-than-normal response times and degraded performance during login attempts. Our team is actively working to identify the cause and restore normal performance as quickly as possible.

We are currently detecting an issue with carriers in the US region for SMS delivery. We are currently working with providers to restore the service. In the meantime, please use other means of authentication such as Duo Push.

We are continuing to investigate the SMS delivery issue impacting all customers in the US region. Push notifications will continue to work as expected. Further updates will be provided as more information becomes available.

We are currently observing a recurrence of the issue causing VOIP authentication failures in all deployments in the US region. We are working to correct the issue as soon as possible. While we work to resolve this, please use alternative authentication methods such as Duo Mobile Push, SMS passcodes etc. A full list of available authentication methods can be found here: https://duo.com/docs/policy#authentication-methods

We are currently investigating a service degradation on our DUO81 deployment and are working to restore services as soon as possible.

We are currently investigating an issue causing an abnormal phone call authentication success rate for the US region. Please check back here or subscribe to updates for any changes.

We are investigating an issue causing the AI Assistant to be unavailable for administrators in India. Please check back here or subscribe to updates for any changes.

We are investigating an issue causing failures when administrators attempt to access the AI Assistant for the first time. Any administrators who have used the Assistant before should still be able to at this time. Please check back here or subscribe to updates for any changes.

We are investigating an issue causing authentication failures on our DUO4 deployment. Please check back here or subscribe to updates for any changes.

We are currently investigating an issue causing authentication failures with the authentications for newly created MSP sub-accounts on all of our deployments and are working to correct the issue as soon as possible. Please check back here or subscribe to updates for any changes.

There has been an uptick in authentication failures using SMS, Phone Call, and Push as there are ongoing phone carrier outages. Please attempt to leverage our other approved MFA methods, such as Duo Mobile Passcodes, Hardware Tokens, and Security Keys, or move your mobile device to a WiFi connection so that Pushes can be properly received. Please check back here or subscribe to updates for any changes.

Duo Support is currently investigating an issue disrupting call connectivity between customers and our Support Engineers. We are working with the appropriate teams to address the core issue. If you need to contact Duo Support, we recommend contacting us via alternative channels of Email ([email protected]) and Support Portal.

We are currently investigating an issue causing new Duo Trial signups to fail. We are working to restore this capability as soon as possible and will provide additional updates here as progress is made. Please check back here or subscribe to updates for any changes.

We are currently investigating an issue causing phone call and SMS delivery authentication failures on all of our deployments and are working to correct the issue as soon as possible. Please check back here or subscribe to updates for any changes.

We are currently investigating an issue affecting email delivery. Our team is working to identify the root cause and restore full functionality as quickly as possible. We'll provide updates as soon as more information becomes available. Authentication is not impacted. Thank you for your patience.

We are currently investigating an issue causing Duo Desktop to not be recognized during authentications on Windows 11 24H2/25H2. If possible, please refrain from upgrading to 24H2/25H2 at this time. However, if this has already been done, downgrading to the previous version will resolve the issue. Please check back here or subscribe to updates for any changes.

We are current investigating issue where custom attributes are not being synced from Entra ID to Duo. Entra ID sync is working as expected with standard attributes. Please refer to the status page for further updates.

We are continuing to investigate this. Please pause your Entra ID sync if you are using any custom attributes as sync attributes, and, if possible, do not run a full manual sync until the issue is resolved. As a workaround, an admin can sync individual users by following the instructions in our guide below: https://duo.com/docs/azuresync#sync-individual-users-from-the-duo-admin-panel