Dubber incident

Incident impacting the availability of call playback

Major Resolved View vendor source →

Dubber experienced a major incident on June 25, 2025 affecting United Kingdom (UK) - Call Playback and Europe (EU) - Call Playback and 1 more component, lasting 9d 1h. The incident has been resolved; the full update timeline is below.

Started
Jun 25, 2025, 01:09 PM UTC
Resolved
Jul 04, 2025, 02:54 PM UTC
Duration
9d 1h
Detected by Pingoru
Jun 25, 2025, 01:09 PM UTC

Affected components

United Kingdom (UK) - Call PlaybackEurope (EU) - Call PlaybackGreat Britain (GB) - Call Playback

Update timeline

  1. investigating Jun 25, 2025, 01:09 PM UTC

    We are aware that some customers are experiencing issues with playing calls back in the in the Dubber portal. We are working to resolve the incident as soon as possible and will provide regular updates.

  2. investigating Jun 25, 2025, 02:23 PM UTC

    We are aware that some customers are experiencing issues with playing calls back in the in the Dubber portal. We are working to resolve the incident as soon as possible and will provide regular updates.

  3. investigating Jun 25, 2025, 03:28 PM UTC

    We are aware that some customers are experiencing issues with playing calls back in the in the Dubber portal. We are working to resolve the incident as soon as possible and will provide regular updates.

  4. identified Jun 25, 2025, 05:35 PM UTC

    The issue has been identified and Dubber is working to correct the problems, we will continue to work on this to return to normal operation. We will continue to provide updates as they are available.

  5. identified Jun 25, 2025, 07:35 PM UTC

    Work continues on this playback issue, our team is working to fully resolve this problem and to return to normal service as soon as possible.

  6. identified Jun 26, 2025, 05:43 AM UTC

    Dubber is continuing remediation work on this incident. We will continue to provide updates on this status page.

  7. identified Jun 26, 2025, 02:37 PM UTC

    Dubber is continuing remediation work on this incident. We will continue to provide updates on this status page.

  8. monitoring Jun 26, 2025, 04:47 PM UTC

    Dubber has identified the issue and we have taken corrective measures to return to a full operational mode across the impacted regions. Dubber will be monitoring the performance to verify this issue is fully resolved and will provide additional information once we conclude our review.

  9. resolved Jul 04, 2025, 02:54 PM UTC

    This incident has been resolved.